CANCELLATION POLICY

Bookings must be cancelled 8 hours prior to start time. If you cancel your bike 8 hours before your scheduled class, your credit will be returned to you. If you cancel your bike within our 8-hour cancellation policy, your credit will be lost. At this time we have a limited number of spaces in order to keep our riders safe. There will be no exceptions to this policy.

NO SHOW POLICY

In the event that you do not cancel your bike within our 8-hour cancellation window and fail to attend your scheduled ride, your class credit will be lost. Again we ask that you plan ahead and only schedule classes you are able to attend.

WAITLIST POLICY

If a class is full you have the option to add yourself to the waitlist. Clients on the waitlist will be notified when a space becomes available. Clients on the waitlist may be added to the class up to an hour before the class begins. if you are added to a class from the waitlist and you no show or cancel the cancellation policy still applies.

At the Basement Spin studio our clients are our top priority. With this in mind we are taking extra measures to keep our studio the safest possible enviroment for our clients. We ask that if you have left the country at all in the previous 14 days that you do not attend any classes.