FAQs
What should I wear to class?
We recommend wearing leggings or shorts and a top that you are comfortable working out in. At The Basement, we ride wearing cycling shoes. Don't have your own? No sweat, we've got you covered. Cycling shoes are included in your class purchase. If you do have your own cycling shoes, please note that we use SPD clips.
When should I arrive?
Arrive 15 minutes before class to give yourself enough time to check in and get set up on your bike. If it’s your first time taking a spin class, let us know – we want to take good care of you! Doors close 5 minutes before class.
What if I can’t keep up?
The Basement is open to all skill levels! the best thing about our classes is how adaptable they are. We encourage everyone to take the classes at their own pace. Our instructors are here to guide you but it is your ride! Wether you are a seasoned rider or a first timer, you belong here!
When can I sign up for a class?
Our ride schedule always offers a 7 day look ahead. You can access the schedule here on our website or on the Glofox app. In order to reserve your spot, you must purchase rides. From there, just click on the time you want. If a class is full, put yourself on the waitlist. If a bike opens up in that class, you'll be placed into the class and notified via email.
Can I book a private group ride with my friends?
Yes, you can! The Basement is the perfect place to host your next event, whether it's a birthday, bridal party or corporate team builder. We'll take care of everything. Just show up and be ready to ride! Email for more info thebasementspin@gmail.com with the subject private ride.
Can I cancel a class?
You can, we know things come up just make sure you cancel 8 hours in advance of the ride. That gives us enough time to give someone else your seat. We do not want to charge you for rides you don't attend, so please cancel directly from your online account.